The operator of the online store “bestmarket.lt” is UAB “ALTIS LTD” (company code: 302720544), place of business: Europos pr. 81, Kaunas, Lithuania (hereinafter the Seller).
1. General provisions
1.1. These rules for the purchase and sale of goods (hereinafter the “Rules”), once confirmed by the Buyer (by ticking the box when purchasing goods to confirm that you have read and agree to the terms of use), are a legal document binding on the parties which sets out the rights and obligations of the Buyer and the Seller, the terms of acquiring and paying for goods, the procedure for delivery and return of goods, the liability of the parties and other provisions related to the purchase and sale of goods in the “bestmarket.lt” online store.
1.2. The Seller reserves the right to change, correct or supplement the Rules at any time, taking into account the requirements of legal acts.
1.3. The following have the right to buy in our online store:
1.3.1. natural persons with full legal capacity, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by a court;
1.3.2. minors aged from fourteen to eighteen, only with the consent of their parents or guardians, except where they dispose of their own income independently;
1.3.3. legal entities;
1.3.4. authorised representatives of all of the persons listed above.
2. Protection of personal data
2.1. By confirming these Rules, the Buyer agrees that informational messages necessary for the fulfilment of the goods order, as well as advertising and informational marketing messages, will be sent to the email address and telephone number provided by the Buyer. A Buyer who does not wish their email address and telephone number to be processed for direct marketing purposes must submit a request using the contact details given in the “Contacts” section.
2.2. When ordering goods, the Buyer must provide the personal data necessary to fulfil the order: first name, last name, delivery address, telephone number and email address. The Seller confirms that this data will be used exclusively for the purposes of selling goods in the online store “bestmarket.lt”. The Seller undertakes not to disclose such information to third parties, except for the Seller's partners providing delivery of goods or other services related to the proper fulfilment of the Buyer's order. In all other cases, any personal data of the Buyer may be disclosed to third parties only in accordance with the procedure established by the legal acts of the Republic of Lithuania.
3. Moment of conclusion of the sale and purchase agreement
3.1. The agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer, having selected the goods to be purchased and formed a shopping cart, clicks the “Confirm order” button.
3.2. Each sale and purchase agreement concluded between the Buyer and the Seller is registered and stored in the database of the “bestmarket.lt” online store.
4. Rights of the Buyer
4.1. The Buyer has the right to buy goods in the “bestmarket.lt” online store in accordance with these Rules and the procedure set out in other information sections of the Seller's online store.
4.2. The Buyer has the right to withdraw from the sale and purchase agreement concluded with the “bestmarket.lt” online store by notifying the Seller in writing (by email, stating the goods to be returned and the order number) no later than within 14 (fourteen) working days from the day of delivery of the item.
4.3. The Buyer's right provided for in clause 4.2 of the Rules is exercised in accordance with the Civil Code and the Retail Trade Rules, as updated by Government Resolution No. 738 of 29 July 2014.
5. Obligations of the Buyer
5.1. The Buyer must pay for the goods and accept them in accordance with the procedure set out in these Rules.
5.2. The Buyer undertakes not to disclose their login details to third parties. If the Buyer loses their login details, they must immediately inform the Seller using the contact details given in the “Contacts” section.
5.3. If the data provided in the Buyer's registration form changes, the Buyer must update it immediately.
5.4. By visiting the “bestmarket.lt” online store, the Buyer undertakes to comply with these Rules and other conditions clearly stated in the online store and not to violate the legal acts of the Republic of Lithuania.
6. Rights of the Seller
6.1. If the Buyer attempts to harm the stability and security of the online store or violates their obligations, the Seller has the right, immediately and without warning, to restrict or suspend the Buyer's access to the online store or, in exceptional cases, to cancel the Buyer's registration.
6.2. In the event of important circumstances, the Seller may temporarily or completely suspend the operation of the online store without prior notice to the Buyer.
6.3. The Seller has the right to cancel the Buyer's order without prior notice if the Buyer does not pay for the goods or otherwise agree on payment within 3 (three) working days.
7. Obligations of the Seller
7.1. The Seller undertakes, under the conditions set out in these Rules and in the online store, to enable the Buyer to use the services provided by the online store “bestmarket.lt”.
7.2. The Seller undertakes to respect and protect the Buyer's right to privacy with regard to the personal information specified in the online store's registration form, in accordance with the laws of the Republic of Lithuania.
7.3. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer under the conditions set out in the Rules.
7.4. If, due to important circumstances, the Seller is unable to deliver the goods ordered by the Buyer, the Seller undertakes to offer an analogous product or one as similar as possible in its properties. If the Buyer refuses to accept an analogous or the most similar product, the Seller undertakes to refund the money paid by the Buyer within 3 (three) working days, if prepayment was made.
8. Prices of goods, payment procedure and terms
8.1. The prices of goods in the online store and in the formed order are indicated in euros. The Seller is a VAT payer. All prices include VAT.
8.2. The Buyer pays for the goods in one of the following ways:
8.2.1. Payment by bank transfer – prepayment, where the Buyer transfers the money to the Seller's bank account according to the payment details provided by the Seller.
8.2.2. Payment via online banking – when placing the order, the Buyer pays for the goods through the online banking system of their choice.
8.2.3. Payment in cash – possible only where the Buyer collects the goods from the Seller's store at Europos pr. 81, Kaunas. The goods are paid for at the time of collection.
8.3. When paying by the methods provided for in clauses 8.2.1 and 8.2.2, the Buyer undertakes to pay immediately. In the cases mentioned, taking into account the Seller's right provided for in clause 6.3 of the Rules, the shipment of goods starts to be prepared and the delivery period starts to be counted only after payment for the goods has been received.
8.4. An advance payment may be charged for some goods (more expensive or more difficult to bring in).
8.5. If the total of the shopping cart selected by the Buyer is less than €11 (eleven euros), a low-order administration fee of €2.40 (two euros forty cents) applies.
8.6. A Buyer who has an agreement with the Seller on deferred payment for goods pays under the conditions provided for in that agreement.
8.7. By confirming the Rules, the Buyer agrees that the documents of purchase of the goods – VAT invoices, which are also the warranty cards of the goods – will be provided to them electronically to the email address specified in the Buyer's registration form.
8.8. The Seller reserves the right to change the payment methods, giving notice thereof in the online store.
9. Delivery of goods
9.1. When ordering goods, the Buyer may choose the method of receiving the goods, i.e. use the goods delivery service provided by the Seller or collect the goods from one of the Seller's collection points.
9.2. Delivery of goods to the Buyer:
9.2.1. A Buyer who has chosen the delivery service when ordering undertakes to specify the exact place of delivery.
9.2.2. The Buyer undertakes to accept the goods personally. If they are unable to accept the goods themselves, and the goods have been delivered to the specified address and in accordance with other data provided by the Buyer, the Buyer has no right to make claims against the Seller for delivery of the goods to the wrong person.
9.2.3. The goods are delivered by the Seller or its authorised representative.
9.2.4. The delivery (transport) fee is calculated depending on the place of delivery and the weight and volume of the goods.
9.2.5. The ordered goods must be collected no later than within 5 (five) working days, counted from the Seller's confirmation that the order is already at the “goods collection point” and can be collected.
9.2.6. The goods may only be collected by the recipient specified in the order. When collecting the goods, you must have with you and present to the Seller or its authorised representative a valid identity document (identity card, passport or a new-format driving licence).
9.3. The Seller delivers the goods to the Buyer within the periods stated in the product descriptions. These periods are indicative and do not apply where the required goods are not in the Seller's warehouse, in which case the Buyer is informed of the shortage of the goods they ordered. The Buyer also agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller's control. In that case, the Seller undertakes to contact the Buyer immediately and agree on the terms of delivery.
9.4. In all cases, the Seller is released from liability for breach of delivery periods if the goods are not delivered to the Buyer, or are delivered late, due to the Buyer's fault or circumstances dependent on the Buyer.
9.5. At the time of delivery of the goods to the Buyer, the Buyer must, together with the Seller or its authorised representative, check the condition of the shipment and the goods and sign the shipment delivery and acceptance document. Once the Buyer has signed the shipment delivery and acceptance document, the shipment is deemed to have been delivered in proper condition, and there are deemed to be no damage to the goods (the cause of which is not attributable to a manufacturing defect) and no discrepancies in the completeness of the goods (those which can be identified during an external inspection of the goods). If the Buyer notices that the packaging of the shipment is damaged (crumpled, wet or otherwise externally damaged), that the goods are damaged and/or that the goods are incomplete, the Buyer must note this in the shipment delivery and acceptance document and, in the presence of the Seller or its representative, draw up a free-form report on the damage to / discrepancies in the shipment and/or goods. If the Buyer fails to do so, the Seller is released from liability to the Buyer for damage to the goods, unless the cause of such damage is a manufacturing defect, and for discrepancies in the completeness of the goods, if such discrepancies can be identified during an external inspection of the goods.
10. Quality guarantee of goods and shelf life
10.1. The properties of each product sold on “bestmarket.lt” are generally set out in the product description accompanying each product.
10.2. The Seller is not responsible for the fact that the colour, shape or other parameters of the goods in the online store may differ from the actual size, shape and colour of the goods due to the characteristics of the display used by the Buyer.
10.3. For certain types of goods, the Seller provides a quality guarantee valid for a certain period, the specific term and other conditions of which are stated in the descriptions of such goods.
10.4. Where the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided for by the relevant legal acts applies.
10.5. The Seller does not provide warranty service for goods; in each specific case the Buyer is referred to the warranty service centre.
10.6. The warranty does not apply to information stored on data storage devices. Costs arising from data loss or recovery are not covered.
10.7. Where, on the basis of legal acts, a certain shelf life is established for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that the Buyer has a real opportunity to use them before the end of the shelf life.
11. Return and exchange of goods
11.1. Goods are exchanged and returned in accordance with the Civil Code and the Retail Trade Rules, as updated by Government Resolution No. 738 of 29 July 2014.
11.2. The Buyer may exercise the right provided for in the Rules within 14 (fourteen) calendar days from the day of delivery of the goods to them, informing the Seller thereof in accordance with the procedure provided for in clause 4.2 of the Rules.
11.3. When returning goods, the Buyer must comply with the following conditions:
11.3.1. the returned goods must be in their original neat packaging;
11.3.2. the goods must not be damaged by the Buyer;
11.3.3. the goods must not have lost their commercial appearance (labels not damaged, protective film not removed, etc.) (this clause does not apply where defective goods are being returned);
11.3.4. the returned goods must be of the same completeness as received by the Buyer;
11.3.5. when returning goods, the document of purchase, the warranty card (if one was issued) and a completed return document must be provided.
11.4. The Seller has the right not to accept goods returned by the Buyer if the Buyer does not comply with the return procedure set out in this article.
11.5. The Buyer may deliver the returned goods in person to Europos pr. 81, Kaunas on working days from 8:00 to 16:30, or send them using a courier service of their choice or the Seller's courier services. Where goods are returned on the basis of the right provided for in clause 4.2, the Buyer bears the costs of returning the goods. Where the wrong goods and/or defective goods have been received, the Seller undertakes to collect such goods and replace them with analogous goods in proper condition. If the Seller does not have analogous goods, it refunds the Buyer the money paid for the goods.
11.6. Money for returned goods is in all cases transferred only to the payer's bank account.
12. Liability
12.1. The Buyer is fully responsible for the accuracy of the data provided in the registration form. If the Buyer does not provide accurate data in the registration form, the Seller is not liable for any consequences arising therefrom.
12.2. The Buyer is responsible for actions performed using the “bestmarket.lt” online store.
12.3. The Buyer is responsible for disclosing their login details to third parties. If a third party uses the services provided by “bestmarket.lt” having logged in to the online store using the Buyer's login details, the Seller treats that person as the Buyer.
12.4. The Seller is released from any liability where losses arise because the Buyer, disregarding the Seller's recommendations and their own obligations, did not read these Rules, even though they were given the opportunity to do so.
12.5. If the Seller's online shopping centre contains links to the websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information or activities found there, does not supervise or control those websites and does not represent those companies and persons.
12.6. In the event of damage, the party at fault compensates the other party for direct losses.
13. Marketing measures applied by the Seller
13.1. The Seller may, at its discretion, initiate various marketing promotions in the online store “bestmarket.lt”.
13.2. The Seller has the right to unilaterally change the terms of promotions, as well as to cancel them, without separate notice.
13.3. By agreeing that their personal data may be processed for the purpose of selling goods and services in the Seller's online store, the Buyer also agrees that informational messages of an informative nature may be sent to the email addresses they have provided.
13.4. A Buyer who does not wish their email address to be processed for direct marketing purposes may unsubscribe from the news by clicking the link at the bottom of the newsletter “If you no longer wish to receive newsletters, click here.” or by informing the Seller using the contact details given in the “Contacts” section.
13.5. The Seller confirms that the personal data provided by the Buyer will be processed only for the purposes of selling goods and services in the online store “bestmarket.lt”, analysing the Seller's activities and direct marketing.
13.6. The Seller undertakes not to disclose the Buyer's personal data to third parties, except for the Seller's partners providing delivery of goods or other services related to the proper fulfilment of the Buyer's order. In all other cases, the Buyer's personal data may be disclosed to third parties only in accordance with the procedure established by the legal acts of the Republic of Lithuania.
14. Exchange of information
14.1. The Seller sends all notices to the email address provided in the Buyer's registration form.
14.2. The Buyer sends all notices and questions using the contact details given in the Seller's online store.
15. Final provisions
15.1. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.
15.2. Relations arising on the basis of these Rules are governed by the law of the Republic of Lithuania.
15.3. All disputes arising in connection with the performance of these Rules shall be resolved by negotiation. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.